Privacy Policy

At Hong Teck Hin Hardware & Machinery Pte Ltd (referred to as "we," "us," or "our"), we are committed to protecting your personal data and ensuring that your privacy is respected in accordance with the Singapore Personal Data Protection Act (PDPA) 2012. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us, use our services, or visit our website www.hongteckhin.com.sg (the “Website”).

By using our Website or providing personal data to us, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.

  1. Types of Personal Data Collected

We may collect the following categories of personal data when you interact with us:

  • Personal identification information: such as your name, email address, postal address, telephone number, and company details.
  • Transaction information: details of the products or services you have purchased, billing and shipping information.
  • Technical data: including your IP address, browser type, browsing behavior, and other information collected via cookies when you visit our Website.
  • Any other information you choose to provide to us voluntarily, such as feedback or enquiries.
  1. Purpose for Collection, Use, and Disclosure of Personal Data

We collect, use, and disclose your personal data for the following purposes:

2.1 Provision of Products and Services

  • To process and fulfil and plan your orders.
  • To provide customer support and respond to your enquiries.
  • To manage your account, including billing and shipping information.

2.2 Marketing and Communication

  • To send you marketing communications, updates on our products, and promotional materials that we think may interest you, provided that you have given us your consent.
  • To contact you via email, phone, or other communication channels for customer service, order confirmations, or delivery updates.

2.3 Improving Our Website and Services

  • To improve our Website and services by analysing your use of our Website through data analytics, allowing us to understand user preferences and enhance the customer experience.

2.4 Legal and Regulatory Compliance

  • To comply with any applicable laws, regulations, or legal processes and to respond to valid legal requests from regulatory bodies.
  1. Consent

Your consent is required for the collection, use, and disclosure of your personal data, except where required or authorized by law. By providing your personal data to us, you consent to us collecting, using, and disclosing your data for the purposes specified in this Privacy Policy.

You may withdraw your consent at any time by contacting us at sales@hongteckhin.com.sg. However, please note that the withdrawal of consent may affect our ability to provide you with certain products and services.

  1. Disclosure of Personal Data

We may disclose your personal data to the following parties, for the purposes set out above:

  • Our service providers, including logistics partners, payment processors, and IT support providers, who assist us in delivering our services.
  • Regulatory authorities or government agencies, where required by law or to comply with legal obligations.
  • Third parties in the event of a corporate transaction such as a merger, acquisition, or sale of assets, where your data may be transferred as part of the business transaction.

We will take reasonable steps to ensure that any third-party service providers we work with protect your personal data in accordance with this Privacy Policy and the PDPA.

  1. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Once your personal data is no longer needed for these purposes, we will take steps to securely delete or anonymize it.

  1. Protection of Personal Data

We implement reasonable security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or other similar risks. These measures include:

  • Using secure servers to store your personal data.
  • Encrypting sensitive data such as payment details.
  • Restricting access to personal data to authorized personnel only.

While we take reasonable steps to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to doing our best to protect your personal data.

  1. Use of Cookies

Our Website uses cookies to improve your browsing experience. Cookies are small files that are stored on your computer or device when you visit our Website. These cookies help us understand how you use our Website, remember your preferences, and track usage statistics.

You can choose to disable cookies in your browser settings, but this may limit your ability to use certain features of our Website.

  1. Your Rights

Under the PDPA, you have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of your personal data if it is inaccurate or incomplete.
  • Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your personal data at any time.

To exercise these rights, please contact our Data Protection Officer (DPO) at the email address provided below. We will respond to your request within a reasonable timeframe and in accordance with the PDPA.

  1. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal data.

  1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our personal data protection practices, please contact our Data Protection Officer (DPO) at:

  • Email: ian@hongteckhin.com.sg
  • Address: Block 4010, Ang Mo Kio Ave 10, #04-03 Techplace 1, Singapore 569626
  • Telephone: +65 6294 3600

By using our Website or providing us with your personal data, you acknowledge that you have read, understood, and agree to this Privacy Policy.