Terms and Condition

Welcome to www.hongteckhin.com.sg (the “Website”). By accessing and using this Website, you agree to be bound by the following Terms and Conditions (“Terms”), which govern your relationship with Hong Teck Hin Hardware & Machinery Pte Ltd (“we,” “our,” “us”). Please read these Terms carefully before using our Website. If you do not agree with any part of these Terms, please do not use the Website.

  1. About Us
  • Company Name: Hong Teck Hin Hardware & Machinery Pte Ltd
  • Address: Block 4010, Ang Mo Kio Ave 10, #04-03 Techplace 1, Singapore 569626
  • Email: sales@hongteckhin.com.sg

We are a wholesaler and distributor of industrial adhesives, sealants, putty, lubricants and cleaners.

  1. Acceptance of Terms

By using this Website, you agree to these Terms, along with any other policies referenced herein, including our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

We reserve the right to update or modify these Terms at any time. Continued use of the Website following any changes constitutes acceptance of those changes.

  1. Products and Services

We offer the following products for wholesale and distribution:

  • Henkel Loctite Adhesives, Threadlockers, Sealants, Cleaners and Primers.
  • ITW’s polymer Devcon metal repair putty and coatings. Rubber
  • Synco Chemical Corporation’s Superlube foodgrade NSF lubricant, grease, oil.
  • Henkel Dispensing equipment & accessories
  • Nitto Denko PTFE Tapes
  • Magnaflux Spotcheck Solvent, Developer & Penetrant.
  • Dow Corning, Molykote Sealants
  • CRC Cleaners & Coating Sprays
  • Threebond Sealants
  • Swagelok Fluid System Solutions
  • Vecom/Kolor Kut Water Finder, Gas Finder
  • Tectyl Solvent Corrosion Protection
  • Permatex Sealant, Cleaners

 

 

3.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to discontinue any product without notice. If a product is no longer available after you place an order, we will notify you and provide options for an alternative product or refund.

3.2 Product Descriptions

We strive to ensure that the product descriptions and images on the Website are accurate and up-to-date. However, we do not warrant that the product descriptions, pricing, or other content on the Website are free from errors. In the event of a discrepancy, please contact us for clarification.

  1. Orders and Payment

4.1 Placing an Order

You may place an order through our Website or by contacting us directly via email or phone. All orders are subject to acceptance by us. Once we receive your order, we will send you a confirmation email detailing the products you have ordered.

4.2 Pricing and Payment

  • All prices listed on the Website are in Singapore Dollars (SGD) and exclude Goods and Services Tax (GST) unless otherwise specified.
  • We reserve the right to change prices at any time without prior notice. However, the price confirmed at the time of order placement will apply to your purchase.
  • Full payment must be made before delivery unless otherwise agreed upon. We accept payment via bank transfer or other agreed payment methods.
  1. Shipping and Delivery

5.1 Shipping Policy

  • We offer delivery within Singapore. Shipping costs will be added to your total order value and will be clearly stated at checkout if it does not meet the MOV.
  • We strive to process and dispatch orders within a reasonable timeframe. Delivery times may vary depending on stock availability, order size, and shipping destination.
  • We are not liable for any delays in delivery caused by third-party couriers or factors outside of our control.

5.2 International Shipping

  • We may offer international shipping on a case-by-case basis. Please contact us for more information on shipping costs and delivery timelines for international orders.
  1. Returns, Refunds, and Cancellations

6.1 Returns

We accept returns only if:

  • The product is defective or damaged upon delivery.
  • You notify us within 5 working days of receiving the product.
  • The product is not stocked and requires pre-order/indent.

The product must be returned in its original packaging, unused, and accompanied by proof of purchase. For more details, please refer to our Refunds and Returns Policy.

6.2 Refunds

Refunds will be processed for products returned under the conditions outlined above. Refunds will be issued using the same payment method as the original transaction. Please allow up to 30 business days for the refund to be processed.

6.3 Order Cancellations

Indented orders are non cancellable once accepted as resources and raw materials have been deployed by our principal. You may cancel (“non indent”) order before it is dispatched by contacting us directly. Once the order has been shipped, cancellations are not allowed. If the order has already been dispatched, you may need to follow the return process as described in Section 6.1.

  1. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, and software, is the property of Hong Teck Hin Hardware & Machinery Pte Ltd or its licensors and is protected by intellectual property laws. You are not permitted to copy, distribute, or use any content for commercial purposes without our prior written consent.

  1. Limitation of Liability

To the fullest extent permitted by law, we exclude all warranties, conditions, and representations, express or implied, relating to the Website or the products offered on the Website. This includes but is not limited to:

  • Any implied warranties of merchantability or fitness for a particular purpose.
  • Any liability for incidental or consequential damages, including lost profits or data, resulting from your use of the Website or products.

Our total liability for any claim, whether in contract, tort (including negligence), or otherwise, arising from your use of the Website or our products, will not exceed the amount you paid for the products in question.

  1. Indemnification

You agree to indemnify and hold Hong Teck Hin Hardware & Machinery Pte Ltd harmless from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

  1. Privacy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you agree to the collection and use of your information in accordance with our Privacy Policy.

  1. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the content or privacy practices of these third-party websites. Your use of third-party websites is at your own risk, and we encourage you to review their terms and policies before engaging with them.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts in relation to any disputes arising from your use of the Website or these Terms.

  1. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the Website or acceptance of our quotation and invoice after any such changes constitutes your acceptance of the revised Terms.

  1. Contact Information

If you have any questions about these Terms or need assistance, please contact us at:

  • Email: sales@hongteckhin.com.sg
  • Address: Block 4010, Ang Mo Kio Ave 10, #04-03 Techplace 1, Singapore 569626

By using this Website or accepting our quotations and invoices, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.